Spring Clearance DEALS! Shop now. New! Discover more categories. Shop now.

Didn't find all the answers here? Search our Community Forum or email us. Provide feedback to help us improve our site.


Future Shop provides the Forum as a service to its users and customers, to help them exchange ideas, tips, information, and techniques related to the products and services available in our stores. The Forum is here for the enjoyment and benefit of all members and is accessible to all visitors. Participation in the Forum is accessible to all who register. The guidelines and rules presented below tell you what is expected of you as a condition for participating in the Forum, and what you can expect from other participants. By registering you agree to follow these Usage Guidelines, in addition to the Web Site Use Agreement.

We're here to help.
If you are new to the Forum and are unsure about anything, just post your question in our Community Information Centre board or send a message to one of our moderators by clicking on their username and selecting "Send this user a private message." You'll find that our moderators and your peers in the Forum are always happy to help. Moderators are always identified by the "Moderator" title under their user names, which are red and bolded.

Keep it relevant.
For everyone's benefit, please stay on topic when posting in the Forum. This Forum is specifically provided to allow users and Future Shop sales consultants to share their knowledge and help one another. Please refrain from discussing personal matters, abusing any company or product or posting links to sites where they are abused, referencing Moderator actions, “bumping” a post unless you are adding information related to the thread, cross-posting your message across multiple boards or, in general, from posting on topics unrelated to products and services available at Future Shop stores.

Furthermore, please note that the Future Shop Community Forums are not intended for customer service issues. If you have a concern about your in-store or online customer experience at Future Shop, please contact us so we can help resolve your issue.

Discussing prices.
This is not a forum for discussing prices. We recognize that the issue of prices of products or services may come up but we do not want it to be the focus of the Forum. The Forum is to discuss our common love - great technology. For legal reasons we do not permit references to competitors’ or their prices. If you wish to refer to a Future Shop price then please recognize that prices change over time. A price that is current today may not be correct tomorrow. Please check the current prices before relying on any information.

Keep it courteous and respectful.
Everyone wants to have a positive experience while on the Forum - please make sure that you are not detracting from any other user's experience. In particular, please refrain from submitting anything unlawful, libelous, defamatory, obscene, pornographic, sexually explicit, indecent, lewd, harassing, threatening, violent, racist, abusive, profane, harmful, invasive of privacy or publicity rights, inflammatory or otherwise objectionable or injurious to third parties. Please also refrain from submitting any content intended to exploit, solicit, or harm minors. Your opinions are always welcome, but personal attacks and harassment ("flaming") in either the Forum or through private messaging is not acceptable.

Be careful.
Most people are happy to help out on the Forum, but remember that their advice is just that - advice based on their own experience. You are responsible for deciding whether or not to follow it. If the advice given by a user, including Future Shop sales consultants, manufacturer representatives or any other Future Shop associate sounds wrong to you, do not try it.

You should not post personal information on the Forum including your address, age, or phone number. Furthermore, if any user asks you for personal information, such as an account number, address, password or credit card number, do not provide it.

Keep it spam-free.
This community is provided as a service to Future Shop customers and is not intended for the promotion of third-party services, products, websites, or organizations. Please refrain from posting content that would constitute self-promotion, advertising, junk mail, spam, chain letters, or any other form of unauthorized solicitation. Users are permitted to use links within the Future Shop site and to external sites, provided that the links a) provide information relevant to the discussion, and b) do not point to commerce-enabled pages or pages from our competitors.

Keep it nice and clean.
Nobody likes to get viruses in their personal computer. To avoid any occurrences, please do not post any content that uses JavaScript or ActiveX code, repetitive posts, or otherwise taking actions that interfere with site operations. Do not post content that includes "Trojan horses", worms, spyware, files, executables, or external links to sites that force the download of any virus, program, spyware or other content or code that could interfere with the functionality of the site or damage or destroy data or functionality of any computer hardware or software.

Keep it legal.
It is unacceptable to post or submit any material (i) that would infringe on any patent, trademark, trade secret, copyright, or other proprietary rights of any party, (ii) that contains software viruses or any other computer code or files that are designed to disrupt, damage, or limit the functioning of any software or hardware, or (iii) that is deemed to be illegal by any local, provincial, state, federal, or international law, rule or regulation or (iv) that deals with individual customer complaints or legal matters, such matters should be directed to the appropriate department at: 8800 Glenlyon Parkway, Burnaby, BC, V5J 5K3 .

Do not falsely claim to be someone you are not (including any Community member) or claim expertise, credentials that you do not possess. Members found to be impersonating someone else will be banned from the Future Shop community.

Future Shop retains the right to remove content and limit users' access.
Future Shop does not generally edit or monitor content posted by participants in the Future Shop Forums. However, Future Shop retains the right, at its sole discretion, to limit users' access to the Forum and to remove material that, in Future Shop's sole judgment, does not comply with the current Usage Guidelines or with the Web Services and Acceptable Use Agreement, or that is otherwise inappropriate for the Forum, harmful, objectionable, or inaccurate. Future Shop also retains the right to assign such right to some users of the Future Shop Forums. Future Shop is not responsible for any failure or delay in removing such material. Moderators may take any action they deem necessary in their own judgment to enforce the Usage Guidelines and Web Site Use Agreement, and, in general, to address content that can detract from the experience of other users or the purpose of the Forum. Such actions may include editing, moving, or deleting material and banning individual users.

Disclaimer of warranties and limitation of liability.
Members like you are providing most of the material in the Future Shop Forums. Such third-party content is the sole responsibility of the person originating the material. Future Shop does not control and is not responsible for this third-party material. Future Shop does not warrant or guarantee the accuracy, reliability, completeness, usefulness, non-infringement on intellectual property rights, or quality of any material that appears in the Future Shop Community Forums, regardless of who originates that material. You expressly understand and agree that you bear all risks associated with using or relying on the material. Future Shop will not be liable or responsible in any way for any content in the Future Shop Community Forums, including, but not limited to, any errors or omissions in the material, or for any losses or damage of any kind incurred as a result of the use of or reliance on any material. This disclaimer and limitation on liability is in addition to the disclaimers and limitations contained in the Web Site Use Agreement that apply to all use of the Future Shop Web Site. In case of discrepancy between this document and Web Site Use Agreement, or with Future Shop's Privacy Policy, the Web Site Use Agreement and the Privacy Policy will prevail.

Last updated September 23, 2014.

Return to Customer Support