Our Price Beat Promise

Price Beat Promise

Holiday Update

The Price Beat Promise has been extended!

During the holidays you can apply for a price beat on items you buy from November 1st until January 4th instead of the regular 30-day limit.

Please note that we will not process any price adjustments from December 24th to 27th.

Remember, the Price Beat promise does not apply to Black Friday, Cyber Monday, or Boxing Week sale prices.

If you find a lower price online, in-store, or in print before you buy or within 30 days of your purchase we’ll beat that price by 10% of the difference.

To request a price beat, first make sure you qualify.

  • Step 1 - Make sure you qualify

    The product you’re comparing must meet each of the following criteria to qualify for a price beat.

    1. If you’ve already purchased the product from Future Shop and would like a price adjustment, it must have been purchased within the past 30 days.
    2. The product must be the exact same brand name and model # as it appears on FutureShop.ca.
    3. The product must be priced in Canadian Dollars and include all environmental fees, shipping costs, and other charges.
    4. The product must be sold AND shipped by a retailer or authorized dealer located within Canada.
      Check the dealer’s shipping policy on the competitor’s site to confirm.
    5. The product must be in stock, available for sale, and cannot be a limited time offer or available only in limited quantity.
    6. The product’s price must not be lower due to an advertising error, misprint, or special sale price.
      Special sale prices include Black Friday prices, Cyber Monday prices, Boxing Day prices, special educational prices, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, Original Equipment Manufacturer (OEM) prices, close-outs, liquidations, clearances, and financing offers.


    If your item meets each of the above criteria, proceed to the
    next step.

  • Have you already bought the product from Future Shop at a higher price?

    Yes
    No

  • If you’ve already made your purchase online you can request a price beat online! You should receive a response within 4 hours. If you qualify, you’ll receive a credit within 7 days.

    Request a Price Beat

    If you've already made your purchase in-store you should make your request at any Future Shop store. Remember to bring the flyer, advertisement, or web address of the lower-priced product with you as well as your original receipt.

    Find a store nearby

  • Since you haven’t made your purchase yet you can visit any store to request a price beat. If you qualify, they’ll be able to discount your purchase on the spot. No need to wait for a credit.

    Remember to bring the flyer, advertisement, or web address of the lower-priced product with you.

    Find a store nearby

    If you’re unable to come to a store, first use the checklist to ensure you qualify, then make your purchase on FutureShop.ca, and fill out this form to request a price beat credit.

     

    Additional Information

    Price beat requests for orders that appear to be destined for resale will not be approved. For price beat requests relating to commercial sales, please contact Future Shop Business Solutions directly.

    If you still have questions about the Price beat Promise, please view the FAQs below or contact us.

     

  • FAQ

    Does the Price Beat Promise apply to the prices of Internet and in-store retailers?
    It sure does! If we don’t already offer the lowest price on the items you want, we’ll beat any qualifying price from a retail store or Canadian online retailer.

    How do I show proof of the price difference?
    If you’ve already made your purchase, fill out this form to request a price beat. You should receive a response within 4 hours. If you qualify, you’ll receive a credit within 7 days.

    Ifyou haven’t made your purchase yet you can visit any store to request a price beat. If you qualify, they’ll be able to discount your purchase on the spot. No need to wait for a credit.

    Remember to bring the flyer, advertisement, or web address of the lower-priced product with you.

    How does the Price Beat policy apply to purchases made using store pickup?
    If you purchase an item at futureshop.ca, and if the item is offered at a lower price in the store when you pick it up, you will automatically pay the lower price.

    How does the Price Beat policy apply to pre-orders and backorders?
    If the price of an item drops at the time of shipment, you will automatically pay the lower price. You're not charged until the time of the product's shipment.

    How does the Price Beat policy cover an item scheduled for delivery from futureshop.ca?
    If the price of an item drops at any time before it ships, you’ll automatically pay the lower price. To request the lower price within 30 days of the item being shipped, you can fill out this form. If you see a lower price at futureshop.ca, a retail store, or a competitor, all conditions apply from our standard Price Beat Promise.

    Does Future Shop price match "free gift with purchase" offers?
    No. Future Shop does not price match "free gift with purchase" orders.

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