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Scheduled Delivery Details

Large and heavy items can’t be shipped by normal means, so we schedule them to be delivered by our fast and efficient Home Delivery Personnel. Please note that some large furniture items can't be delivered to all postal codes. View the list of non-deliverable areas below.

After placing your order, a Notification email will confirm your level of service. It will fall into one of two categories (local or remote) depending on the delivery address you provided.

Local Delivery

Remote Delivery

If your delivery address is located in an urban area, you likely fall within the local delivery route. In this case the Notification email will display the first available delivery date for your order or will let you know to expect more information from the delivery carrier.

If you need to reschedule a delivery, please refer to the instructions within the confirmation email. All reschedules must be made at least 48 hours prior to the original delivery date.

Please note: a Scheduled Delivery fee will apply to orders that require this delivery type.

Please note: Scheduled deliveries are limited to one address per order. Separate units within the same building count as separate addresses.

If your delivery address is located outside a major urban area, your delivery is likely considered Remote as it is outside our local delivery route. Within 7 days of placing your order you will receive a delivery confirmation email containing carrier information. You will be contacted by the carrier directly to arrange a delivery date and time.

If you need to reschedule a delivery, please contact the carrier directly at the number provided in the delivery confirmation email.

Please note: Remote deliveries are to-the-door service only. The carrier will not unpack or install your item(s). Please see the tables below for details.

Remote Scheduled Deliveries are subject to additional delivery fees based on the destination.

Scheduled deliveries are limited to one address per order. Separate units within the same building count as separate addresses.

How to prepare for your local delivery

How to prepare for your remote delivery

  • Clear the delivery path (including stairs, hallways and walkways) of any obstacles
  • You may need to remove doors to create additional space through doorways
  • Unplug your old TV or appliance from the wall and disconnect it from other components
  • Ensure a person 18 years or older is available to accept your delivery during your scheduled time window
  • Before signing the driver’s waiver form, please inspect your new purchase and your home
  • Ensure a person 18 years or older is available to accept your delivery during your scheduled time window
  • Note that since remote deliveries are only delivered to the door, the person accepting the delivery should be able to move the item(s) to a secure location
  • If your order includes items that must be installed, please speak to an associate in-store for details on installation services Future Shop offers

All local Scheduled Deliveries include:

All remote Scheduled Deliveries include:

  • A call the day before your delivery to provide you with a more specific delivery time window
  • A walkthrough of your home upon arrival to determine any pre-existing conditions and to confirm access to where your new item will be placed
  • The use of carpet runners, booties and/or blankets to avoid any damage to your home*
  • We will open the box packaging and give you an opportunity to inspect your new item**
  • Placement of the delivery item in the desired location and relocation of the old item to another room of your choice (one for one), assuming there is unobstructed access (relocation at time of delivery is limited to reasonable requests)
  • Clean up and removal of all external packaging including cardboard, protective coating, foam packing, and wooden platforms on major appliances
  • Recycling of your old item if requested and paid for prior to delivery (One for one service, not available for mattresses. Recycling services cannot be purchased with PayPal.)***. Call 1-800-663-2275 to purchase recycling services.
  • If your product arrives damaged, our delivery personnel will discuss your options with you
  • In the event that your new product isn’t working as expected, call Future Shop’s After-Sales Support team at 1-866-585-4494
  • Delivery of your items directly to the door. Please note that this does not include set up, installation or removal of any packaging materials
  • In the event that your new product isn’t working as expected, call Future Shop’s After-Sales Support team at 1-866-585-4494

*For safety reasons, our delivery personnel cannot remove their protective footwear.
**Due to scheduling restraints, our delivery personnel are unable to assemble TV stands or other accessories.
***Additional charges will apply. Recycling services cannot be purchased with PayPal.
Some large furniture items can't be delivered to all postal codes. View the list of non-deliverable areas below.

 

Specific Information

Look for the type of item(s) you’ve purchased in the table below to find out what to expect during your delivery:

Item to be Delivered

What to Expect during your local Delivery

What to Expect during your remote Delivery

Air Conditioner

  • We will place the product where requested, if applicable
  • Drop-off service only. Delivery teams do not uncrate and install air conditioners
  • If you require assistance, please purchase specialized installation separately – speak to an associate in-store for details
  • To the door drop-off service only. Delivery teams do not uncrate and install air conditioners
  • If you require assistance, please purchase specialized installation separately
  • Speak to an associate in-store for details

Dishwasher

  • Drop-off service only. Delivery teams do not uncrate or connect built in dishwashers
  • If you require assistance, please purchase specialized installation and dishwasher installation kit separately - speak to an associate in-store for details
  • To the door drop-off service only. Delivery teams do not uncrate and install dishwashers
  • If you require assistance, please purchase specialized installation separately
  • Speak to an associate in-store for details

Freezer

  • We will place the product where requested and connect the power
  • We will move your old freezer outside for disposal or to another room in your house
  • We will recycle your old freezer (one for one service) provided you paid for this service prior to delivery***. Call 1-800-663-2275 to purchase recycling services.
  • To the door drop-off service only. Delivery teams do not uncrate and install freezers

  • If you require assistance, please purchase specialized installation separately
  • Speak to an associate in-store for details

     

     

     

     

     

     

 Furniture (large)
  • Large furniture can’t be delivered to all postal codes. View the list of non-deliverable areas below.
  • Your item(s) will be delivered to your room of choice
  • If your front door is located at the top of more than 2 flights of stairs from street level and there is no accessible elevator, you will need to call the telephone number provided in the confirmation email you received to inform the delivery personnel. Additional charges may apply
  • Recycling of old items is not included with delivery
  • Large furniture can’t be delivered to all postal codes. View the list of non-deliverable areas below. 
  • These items weigh over 150 Lbs. Ensure someone over the age of 18 who is physically able is home to receive the delivery 
  • Your item(s) will be delivered to the front door of your residence only (for apartment buildings, this means the front door of your building, not your suite) 
  • If your front door of your building is located at the top of more than 2 flights of stairs from street level and there is no accessible elevator, you will need to call the telephone number provided in the confirmation email you received to inform the delivery personnel. Additional charges may apply
  • Unboxing, set-up, installation, and recycling of old items are not included with delivery

Gas Appliance

  • We will place and level the product where requested
  • Gas appliances typically require specialized installation from a professional
  • If you require assistance, please purchase specialized installation separately
  • Speak to an associate in-store for details
  • To the door drop-off service only. Delivery teams do not uncrate and install gas appliances

  • If you require assistance, please purchase specialized installation separately
  • Speak to an associate in-store for details

     

     

     

     

     

     

Mattress

  • We will not disassemble or install headboards or footboards
  • Set up consists of unwrapping the new units and laying in place on the existing Rails / Frame
  • If an exchange is taking place the driver will remove the plastic from the new units and re-use to protect the units being pick-up from being soiled or damaged
  • For returns only, if Future Shop has not provided plastic wrapping, then it is your responsibility to have the unit wrapped and protected prior to arrival of the driver
  • Recycling of old units is not a service that is provided
  • When driver is performing an exchange or return for sanitary reasons, any items being returned may be refused by the delivery team if the units are deemed to be “infested” or “soiled”, posing a health risk to the delivery personnel
  • As a general guideline mattresses are manufactured to bend / flex up to 30 degrees from flat in order to maneuver around corners. If you would like the delivery personnel to attempt a delivery exceeding a 30 degree Flex, the delivery team may ask you to sign a “Release of Liability” form in case your property or product is damaged due to forcing the product up, around or through a narrow / tight passageway
  • To the door drop-off service only. Delivery teams do not uncrate and install mattresses

  • If you require assistance, please purchase specialized installation separately
  • Speak to an associate in-store for details

     

     

     

     

     

     

     

     

     

     

 

Over-the-range Microwaves and Vent Hoods

  • Drop-off service only. Delivery teams do not uncrate and connect the microwaves nor do they install vent hoods to power
  • If you require assistance, please purchase specialized installation separately
  • Speak to an associate in-store for details
  • To the door drop-off service only. Delivery teams do not uncrate and install microwaves and vent hoods

  • If you require assistance, please purchase specialized installation separately
  • Speak to an associate in-store for details

     

     

     

Range (electric)

  • We will place and level the product where requested
  • We will connect to an existing electrical outlet
  • We will move your old range outside for disposal or to another room in your house
  • We will recycle your old range (one for one service), provided you paid for this service prior to delivery***. Call 1-800-663-2275 to purchase recycling services. 
  • To the door drop-off service only. Delivery teams do not uncrate and install ranges

  • If you require assistance, please purchase specialized installation separately
  • Speak to an associate in-store for details

     

     

     

     

 

Refrigerator

  • We will place and level the product where requested
  • We will move your old fridge outside for disposal or to another room in your house
  • We will recycle your old refrigerator (one for one service), provided you paid for this service prior to delivery***. Call 1-800-663-2275 to purchase recycling services.
  • Refrigerator door reversal included if requested at time of purchase
  • We will not disconnect or hookup waterlines
  • For installation options, speak to an associate in-store for details
  • To the door drop-off service only. Delivery teams do not uncrate and install refrigerators

  • If you require assistance, please purchase specialized installation separately
  • Speak to an associate in-store for details

     

     

     

     

 

Television

  • We will open the box packaging and give you an opportunity to inspect your new TV
  • We will recycle your old TV (one for one service), provided you paid for this service prior to delivery***. Call 1-800-663-2275 to purchase recycling services. 
  • Delivery teams do not disconnect from wall mounted applications
  • Allow your new TV to reach room temperature before switching it on
  • If you would like your TV installed, please call 1-800-GEEKSQUAD
    (1-800-433-5778)
  • To the door drop-off service only. Delivery teams do not uncrate and install televisions

  • If you would like your TV installed, please call 1-800-GEEKSQUAD
    (1-800-433-5778)

     

     

     

     

     

 

Washer/Dryer (electric)

  • We will place and level the product where requested
  • We will connect the proper metal dryer venting kit
  • The Dryer Venting Kit needs to be metal (Plastic is a Fire Hazard)
  • We will only install dryers on compatible pedestals
  • We will connect to existing hot and cold waterlines and drain, only if new hoses are used
  • We will remove the shipping bolts and provide them to the customer
  • We will move your old washer and/or dryer outside for disposal or to another room in your house
  • We will recycle your old washer and/or dryer (one for one service), provided you paid for this service prior to delivery***. Call 1-800-663-2275 to purchase recycling services. 
  • To the door drop-off service only. Delivery teams do not uncrate and install washers and driers

  • If you require assistance, please purchase specialized installation separately
  • Speak to an associate in-store for details

     

     

     

     

     

     

     

     

     

     

 

*The following products are restricted to drop off service only: built in dishwashers, HT in a box, fitness equipment, over-the-range wall ovens and vent hoods and air conditioners.
***Additional charges will apply. Recycling cannot be purchased using PayPal.
Some large furniture items can't be delivered to all postal codes. View the list of non-deliverable areas below.

 

Large Furniture Non-Deliverable Areas

Unfortunately, large furniture items cannot be delivered to certain areas in Canada. If the first half of your postal code is in the following list, you cannot receive large furniture deliveries at your address:

A0P, A0Q, A0R, G0G, G4T, R0B, X0A, X0B, X0C, X0E, X0G, X1A, X9Z, Y0A, Y0B, Y1A

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