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How does a Product Replacement Plan work?
With a Future Shop Product Replacement Plan, we won't repair your product -- we’ll replace it with a new one. Benefits include:
Full Replacement Guarantee
If your product is found to be defective under normal usage, we will provide a replacement credit for the full amount of the original price (including taxes) so you can purchase a new one.
Redeem your Product Replacement Plan credit at any Future Shop location throughout Canada or online at futureshop.ca.
Submit a Claim Online or By Phone
You can submit a claim 24/7 online or by phone. There is no need to come to a store or service centre.
24/7 Customer Service
Future Shop's customer service representatives are available to assist you 24 hours a day, 7 days a week, 365 days a year. Contact us here
Coverage is governed by the terms and conditions of this Plan. See Terms and Conditions for details.
Product Replacement Plan FAQ
How do I submit a claim under my Product Replacement Plan (PRP)?
You can claim our Product Replacement Plan through two easy options:
- On the phone through 1-800-663-2275
All you need to submit the claim is your sales invoice containing your purchase of the Product Replacement Plan.
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