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How does a Product Replacement Plan work?

Product Replacement Plan

With a Future Shop Product Replacement Plan, we won't repair your product -- we’ll replace it with a new one. Benefits include:

Full Replacement Guarantee
If your product is found to be defective under normal usage, we will provide a replacement credit for the full amount of the original price (including taxes) so you can purchase a new one.

Canada-wide Redemption
Redeem your Product Replacement Plan credit at any Future Shop location throughout Canada or online at

Submit a Claim Online or By Phone
You can submit a claim 24/7 online or by phone by calling 1-800-663-2275. There is no need to come to a store or service centre.

Customer Service
Future Shop's customer service representatives are available to assist you 7 days a week, from 8:00am - Midnight EST. Contact us.

Coverage is governed by the terms and conditions of this Plan. See Terms and Conditions for details.

Product Replacement Plan FAQ

How do I submit a claim under my Product Replacement Plan (PRP)?
You can claim our Product Replacement Plan through two easy options:

All you need to submit the claim is your sales invoice containing your purchase of the Product Replacement Plan. 

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