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Neato Robotics Robotic Vacuum (XV-21) - White/ Purple - Web Only

  • Model Number: XV-21
  • WebID: 10245273
(15 ratings)


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  • Neato Robotics XV-21

    Neato Robotics XV-21

    The Neato Robotics XV-21™ automatic vacuum cleaner cleans your floors with smart robotic technology, powerful suction, and other advanced features.

    Read more

Ideal for pet owners and allergy sufferers, the Neato XV-21 Pet & Allergy Robotic Vacuum features incredibly strong suction power that exceeds that of the typical robot vacuum. It intelligently and independently moves around your room, picking up dirt, debris, and pet hair. It also has a special filter to remove allergens and a combination brush to effectively remove pet hair, dander and fibers.

More Information

  • The Neato always knows where it is going. It has a sophisticated laser eye with infrared light that scans its surroundings five times per second, creating an accurate 360 degree map of your room so it can efficiently clean in a straight-line pattern.
  • A centrifugal compression-impeller uses jet engine airflow principles to generate powerful suction that picks up dirt, pet hair, dust, cereal and more.
  • It cleans in a methodical back-and-forth pattern to quickly and effectively clean every spot on your floor.
  • Designed for pet owners and allergy sufferers, it includes a special pleated filter that removes particles from the air that are as small as 3 microns.
  • Robot sensors help the Neato avoid obstacles as it moves around the room, so it won't bump into furniture, walls, stairs, or pets.
  • The bagless design means you do not need to buy or replace a vacuum bag. When the dirt bin fills up, simply empty its contents into the garbage.
  • Set the Neato to automatically clean daily, every other day, or three times a week, and you can come home to a clean floor.
  • It is designed to work on all floor surfaces, so it can easily and safely move from carpet to tile and hardwood floors.
  • Thanks to its compact 4-inch height, the Neato can reach hard-to-clean areas underneath beds and couches.
  • When the Neato is low on power, it automatically returns to its home base to recharge its batteries before picking up its cleaning duties wherever it left off.

What's in the Box

  • Charging Base
  • Power Supply
  • Boundary Markers
  • Quick Start Guide
  • User Manual

Manufacturer's Warranty

  • Parts - 1 Year(s)
  • Labour - 1 Year(s)

For more information about the Manufacturer’s Warranty, please contact the manufacturer or visit their website.

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Product Type Robot Vacuum
Colour White; Purple
Amperage 3 A
Dust Containment System Bagless
Variable Speed Control Not Applicable
Edge Cleaning No
Bare Floor Tool Yes
Dust Bag No
Head Light No
Tool Storage Not Applicable
Wall Mount Rack No
Width 33 cm
Height 10.2 cm
Depth 31.8 cm
Width (Inches) 13 in
Height (Inches) 4 in
Depth (Inches) 12.5 in
Weight 3.9 kg
Warranty Labour 1 Year(s)
Warranty Parts 1 Year(s)



Customer Reviews

3.5 / 5
Based on 15 ratings,12 Reviews
Ratings & Reviews
  • 5
  • 4
  • 3
  • 2
  • 1

Positive vs. Critical Reviews

Positive 80%

10 Reviews

Critical 20%

2 Reviews

Review this product and share your experience.

Write a review
  • from Edmonton, AB
  • Feb 03, 2015

Works as reviewed

works great. cleans up dust under couches and tables, filter works good dont see dust flying when in the sun. batteries could be better, needs to recharge to finish the main floor. 3 girls with long hair so every other day need to clean the brush. other than that I like it, no hose to drag.

  • from Toronto, ON
  • Nov 02, 2014

Battery issue

We've had the Neato XV-21 for about a year and a half. It has done a great job. The machine now stops part way through and cannot return to the base to recharge. We've determined the batteries need to be replaced. Unfortunately we are unable to locate any store in Canada that sells the batteries. Only in the US for a $60 courier charge! Very disappointing.

  • from Edmonton, AB
  • Jul 02, 2014

Works fine

Hi this is my first Robotic vacuum. I think it works fine. My house is small and sometimes the robot has hard time finding its way out to the smallest room. But overall a big help. Worth the money

  • from Guelph, ON
  • May 19, 2014

Love this product

This vacuum works great. It picks up dust and dirt I didn't even know was there. We vacuumed our carpeted second floor with our central vac then sent the Neato out and it filled the dirt bin afer one run. Doesn't use the rediculous random pattern that the Roombas use. Does an excellent job with pet hair. Firmware version is 3.2.18755 The only downside is that I can see having to replace the paper filter every couple months since it needs to be cleaned thoroughly after each run. We use the central vac with a brush attachment to accomplish this but eventually the paper filter is going to fall appart. One of the best gadgets we've purchased in a long time.

  • from Saint-jérôme, QC
  • Jan 29, 2014

Excellent buy!

Really satisfied by my purchase, works well by itself, less noisier than i expected, good autonomy, doesn't afraid my pets. Just love it!!

  • from Vancouver, BC
  • Jan 29, 2014

Pleased with our Neato

Our Neato is doing a good job and we are happy. Runs about 30 - 40 minutes on a charge and, with a bit of planning, we can get it to complete the areas we want cleaned. Our house has about 1500 square feet on each level with mixed hardwood and carpet so we partition it to about 750 sq feet which it usually completes with one recharge. We then reposition it for the second 750 sq feet. We repeat the process for the downstairs on another day. It has almost always found its way back to the base to recharge and it does a good job of the vacuuming itself.

  • from Vancouver, BC
  • Jan 29, 2014

Great Time Saver

Works very well on all surfaces. Does not last very long on batteries and feels like it is forever charging but ultimately it gets the job done.

  • from Ottawa, ON
  • Jan 19, 2014

Performing up to Expectations

I am very pleased with the performance of my Neato vacuum. It does an excellent job removing pet hair from both carpet and hardwood floors. It is very good at finding its way around chair legs, etc.- it might take it a little while, but it always manages to get itself clear It has had occasional problems with the fringes in a rug getting caught in the rotating bar. It is not as noisy as I had expected it would be from reading other reviews.

  • from Prince George, BC
  • Jan 01, 2014

So far so good

I purchased this vacuum for Christmas and have set it to vacuum the main floor of my house every second day. It is performing very well and picking up alot of the dog hair one the floor and carpets (I have a golden retriever). So far the vacuum is able to navigate around many obstacles and finds its docking station to recharge every time.

  • from Nanaimo, BC
  • Dec 27, 2013

Battery life prevents XV-21 working well

I may have bad batteries or charging problems in the unit I bought but the maximum cleaning cycle time has been 20 minutes before the Neato returns to the base to recharge itself. The cleaning cycle has ranged from 2 minutes to 20 minutes, most are in the 10 - 15 minutes range. Since the Neato is restricted to a maximum of 3 cleaning cycles, am getting about 30 minutes of vacuuming before it shuts down. It often doesn't get back to its base so unattended use isn't a viable option. It does seem to do a good job when it is actually vacuuming and would probably work for small areas so I'm hoping I can get new batteries under warranty and try again. I did see a number of reports on the web about battery life though when I was looking for a solution. I've removed and reset the batteries, ran the new battery setup software option and religiously followed the battery charging instructions so this isn't a user problem.

  • from Pierrefonds, QC
  • Nov 05, 2013

close but still not right

I purchased this Robot to clean my 2600 sqf home. i tried the romba's before but i didn't like their random pattern. when i seen and read the reviews on the neato i said great(because it had a navigation system) I must say that it did clean well, only thing it misses is about 1-2 inches all the walls. My problem is that it never made it back to the base. it is quite loud so i wanted it to run while we were away at work. everytime i came home i had to hunt for it because it always ran out of battery before making it back to the base. i called the company and they said they have heard that complain from other customers. i asked if they can update the firmware so the neato would return home sooner and they said it's not in their plans. because of this problem i returned the robot. if they fix the battery issue and the cleaning along the walls i would gladly buy this product again.

  • from Montréal, QC
  • Sep 19, 2013

I love it

This machine isn't that smart that I thought, I haven't seen any big fault in it. It misses about 10% of the area each time but I have to say our house is much cleaner than before. It cleans 2 rooms with one battery charge.

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