Get it for less. Guaranteed™.
We will beat any advertised price by 10% of the difference.
Three great reasons to buy at Future Shop.
- If you find a lower advertised price we will beat it by 10% of the difference.
- If you find a lower advertised price within 30 days* of your purchase we will beat it by 10% of the difference.
- If our own price is reduced within 30 days* of your purchase, bring in your receipt and we will refund the difference.
*14 days for computers, laptops, monitors, printers, camcorders, digital cameras, portable DVD players, radar detectors, projectors and air conditioners.
Here’s how it works.
If you are purchasing today:
- Present us with a copy of the competitor’s current ad.
- Our associates will verify that the item is in stock and available for
immediate sale and delivery at the advertised price. - We will beat the competitor’s price by 10% of the difference.
- If you purchase the item from futureshop.ca and there is no Future Shop in your area you can contact us here
If our own price is reduced in the last 30 days*:
- Present us with a copy of our original receipt/invoice.
- We will refund you the difference between the purchase
price and the current price.
*14 days for computers, laptops, monitors, printers, camcorders, digital cameras, portable DVD players, radar detectors, projectors and air conditioners.
Here are a few terms and conditions.
The advertised item must be for the same brand and model and the product must be new and factory sealed, and subject to a manufacturer’s warranty applicable in Canada.
Advertised prices must be in Canadian dollars, and will be calculated as including all charges applicable for next day delivery to your home address.
The advertised item must be sold through an authorized dealer located in Canada. The terms and conditions of “Get it for less, guaranteed™” are subject to change without notice.
Our lowest price guarantee does not apply to advertising errors or misprints, special educational prices, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, OEM products, limited or minimum quantity or limited time offers, close-outs, liquidations, clearances, financing or other special offers.
If you are not completely satisfied, please talk to our store General Manager. If you need more help call 1-800-663-2275 for further assistance.
Methods of Payment
It's easy to make a purchase at our web store. For your convenience, we accept the Future Shop Credit Card, VISA, MasterCard, and American Express. However we only accept cards that have been issued in Canada or the United States. Please note that all our advertised prices are in Canadian dollars. If you would rather not use your credit card online from your home computer, you can have your order processed by calling a customer service representative at 1-800-663-2275. Currently, we do not have discounts available for our education customers.
Returning Products Purchased Online
Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it closely prior to opening the factory sealed product packaging. If you are not satisfied with your order, you may exchange or return your product at any Future Shop retail store in Canada.
For your convenience, we also accept returns by mail. Please fill out our Return qualification Form to request for a Return Merchandise Authorization (RMA) number. It will take approximately 2 business days before an RMA is issued to you. IMPORTANT: Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days. Simply return the product in the same condition as when you purchased it, with all manuals, accessories, and the packing slip. Click here to fill out our Return qualification Form.
We would be pleased to exchange or give you a refund in-store on most items you buy online, up to 30 days after your receive your order. We will gladly exchange Computers, Monitors, Printers, Notebook Computers, Camcorders, Digital Cameras, Radar Detectors, Portable DVD Players and Air Conditioners up to 14 days after you receive your order.
Due to copyright laws, computer and game console software, music CDs, DVDs and videos in opened packages may only be exchanged for the same item. Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective.
All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.
On purchases made with a credit card, the same card used to make the purchase will be credited with the refund. The credit will be made within 5 to 7 business days of us receiving and verifying the returned merchandise.
Purchasing by Minors
For the protection of our shoppers, it is our policy to not sell to minors. If you are under the legal age of majority and wish to purchase from our online store, please have a parent or legal guardian make the purchase for you.
Misprints
We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our web site. In the event that you are shipped an incorrect product, we will gladly accept the unit back and offer you a full refund.