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The following shipping prices, promotions, and information are applicable to online purchases only.
Online Availability
The online availability lets you know approximately when we can ship the product to you. This estimate does not include the time it will take for the product to be delivered to you after it leaves our warehouses.
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List of product availability terms
- In Stock Usually ships next business day. We will ship the product once we are sure that stock is available.
- On Order: Usually ships in 1-2 weeks. This product is currently not stocked in our warehouse. We expect new stock to arrive in our warehouse within 1 to 2 weeks. The product will be shipped as soon as the stock is available.
- Out of Stock: Will ship when available. This product is currently out of stock in our warehouse. We are unable to obtain a precise date of availability from the manufacturer; however, we are trying our best to confirm availability dates. The product will be shipped as soon as the stock is available.
- Pre-Orders: This product is scheduled to arrive in our warehouse on the Release Date. We make every effort to show the accurate date provided by our suppliers. If the supplier changes the Release Date, we will display the new date with the product details.
- Special Delivery Items : Special Delivery items require scheduling. An email will be sent to you with your delivery time as soon as we confirm that stock is available.
Click here for Special Delivery details.
- Gift Card Delivery
We can usually ship your Gift Card order in 1-2 business days.
**Please Note** Availability displayed on our product pages may change while you complete the checkout process, as it is during this time that our system obtains updated inventory levels for the product(s) you have selected. Availability displayed on our web site is only an estimate, and is subject to change.
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Shipping cost estimates
Please use the Shipping Estimator tool in your Shopping Cart to calculate the costs and delivery times for each shipping option. The finalized charges will appear in step 2 and 4 of the checkout. These costs are calculated based on the product selection and your shipping address.
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Delivery details
Delivery of your order is subject to the availability of our inventory and the shipping method you select.
We may split your order into more than one shipment, depending on the availability of each product. If your order is split you will not be charged for the extra delivery, although your shipping charges may be split over the various invoices. If you need to receive one of your products sooner, we recommend that you place it in a separate order to avoid any possible delays. Your credit card will not be charged until we have shipped your product.
Carriers usually deliver between 8 am and 5 pm local time. If you are not home to accept delivery, we will leave you a delivery notification card with further details and a pick up location. For your own security, please bring proper photo identification when you pick up your order.
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Delivery areas
For your convenience, we deliver anywhere in Canada. To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address, highway number and/or an emeregency number with your order. We are currently unable to accept or ship orders outside of Canada.
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Methods of delivery
To give you the best possible service, we use a variety of couriers depending on which best suits your needs. We will tell you which courier company is handling your delivery when we send you your shipping confirmation email. Please note that when the delivery team brings a package to your home, they need a signature to finalize the delivery. The package must be accepted and signed for by someone at your delivery address.
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Pre-order delivery
We will deliver these items as close to (but not before) the Release Date as possible. If the supplier changes the Release Date, we will display the new date with the product details. Your credit card will not be changed until we have shipped your product. To guarantee your order is delivered in a timely manner, please ensure that you use a credit card with an expiration date after the item's release date.
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Oversized items
Due to Canada Post weight restrictions, any item that is greater than 30kg/66lb will be delivered via Purolator Courier.
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Tracking your order
You can check the status of your order by clicking on the My Orders tab at the top of our Home page, and logging into the system using your account information. Tracking numbers can be found in your shipment notification email or in My Orders.
You can trace your package with Canada Post by visiting Canada Post's web site at www.canadapost.ca or calling 1-888 550-6333 Monday to Friday between 8:00 a.m. and 6:00 p.m. local time. Packages shipped with Purolator can be tracked from their website www.purolator.com or by calling 1-888-744-7123 Monday to Friday between 8:00 a.m. and 6:00 p.m. local time.
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