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Using our Information Centre is easy: just click on the topic for a list of frequently asked questions or contact us if you need more help.

Holiday Topics		Order Status


	Guaranteed lowest price until January 3
	Is my order eligible to FREE Shipping?
	What is Future Shop Extended Return Policy?
	I don't know what to buy my mom/uncle/girlfriend for Christmas, can you help?
	When will my item ship?
	What are my shipping options for the holiday season?
	Show me all HOLIDAY FAQ’s


	To get details (including tracking info & invoice) for any online order, please login


		Purchases & Returns When does my credit card get charged? What are the different ways I can pay for my order? How do I exchange or return product I bought online? If I return a product, how long do I have to wait for a refund? How do I apply for First Nations people’s sales tax exemption? More topics...			Shipping, Pickup and Delivery Can I purchase online and pick up my order at my local Future Shop Store? What should I do when I go to pick up my order at the store? When can I expect to receive my order? How can I get my order faster? More topics...

		Product Service & Replacement Plans What is a Product Service Plan? How does a Product Service Plan (PSP) work? How do I buy a Product Service Plan online? How do I get Service? More topics...			Community Forum & Avatar - NEW What is “Ask an Expert”? How do I ask a question? Can you tell me more about the community forum? What are the system requirements? More topics...

		FAQ About Phishing FAQ about email fraud.			Other Topics What if I find a misprint or an error on the web site? How do I use my eCertificate code? What’s Future Shop’s privacy policy? More topics...


	We're here to help you 24/7: just follow one of the links below or call, email or write to us.
	Mail: Future Shop Canadian Headquarters Customer Support Dept. 8800 Glenlyon Parkway, Burnaby, BC V5J 5K3	Phone:1-800-663-2275 Email:service@futureshop.com


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