Not to worry if you have forgotten your password. Just click here and enter your email address (it's the same as your login name) and we'll email you a temporary password.

Our Shipping Estimator tool in your Shopping Cart provides an estimate of the delivery times for each shipping option. Actual shipment arrival depends on the availability of the product and the shipping method you select. Delivery is also influenced by order processing time (which includes credit verification and time to pick and pack your order). During busy periods and holidays, delivery may take longer than estimated so please allow extra time for product arrival.

You can check the status of your order by going to My Orders and logging into the system. If the product has been shipped from our facility then you will find a tracking number you can use at Canada Post's Website or Purolator web site.

Exchanging or returning product is very simple: you can take product to your local store or send it back to us in the mail. You choose!

Exchanges & Returns - In Store
The fastest and most convenient way to exchange/return a web purchase is at your local Future Shop store. For more information on how you do this, just click here.

To find a Future Shop store, please click here.

Exchanges & Returns - via Mail
We also accept exchanges and returns via the mail. Please ensure that you complete our online return form (click here) before sending any item(s) back to us. We'll email you further instructions shortly after we receive your request. You'll need access to a printer or FAX to print the return label.

IMPORTANT
If you need to exchange or return any online purchase that is a Special Delivery item, please call us on 1-800-663-2275 to arrange pickup.

Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective.

For our detailed online exchange and return policy, please click here.

Sign up or login to www.futureshop.com/ecare and access your account information 24 hours a day, 7 days a week.

• Manage your profile online and change your address.
• View your most recent transactions and past statements.
• Get direct access to customer service for credit card replacement.
• Receive email alerts when your statement is available and when your payment has been received.

Future Shop's Product Service Plan is a warranty service plan with added benefits and value. We go beyond most manufacturer's warranties by offering you additional benefits during the manufacturer's warranty and throughout the entire coverage period. See terms & conditions for complete coverage information.

The Product Service Plan provides you with service as stipulated in the terms and conditions with no hidden fees or deductibles. For more info, click here.

Get it for less. Guaranteed™.
We will beat any advertised price by 10% of the difference.

3 great reasons to buy at Future Shop.

1. If you find a lower advertised price we will beat it by 10% of the difference.
2. If you find a lower advertised price within 30 days* of your purchase we will beat it by 10% of the difference.
3. If our own price is reduced within 30 days* of your purchase, bring in your receipt and we will refund the difference.

* 14 days for computers, laptops, monitors, printers, camcorders, digital cameras, portable DVD players, radar detectors, projectors and air conditioners.

Here's how it works.

If you are purchasing today:

Present us with a copy of the competitor's current ad. Our associates will verify that the item is in stock and available for immediate sale and delivery at the advertised price. We will beat the competitor's price by 10% of the difference. If you purchase the item from futureshop.ca and there is no Future Shop in your area you can contact us at 1-800-663-2275 or by email at websupportcan@futureshop.com

If you made your purchase in the last 30 days*:

Present us with a copy of the competitor's current ad and your original invoice. Our associates will verify that the item is in stock and available for immediate sale and delivery at the advertised price. We will refund you the difference and give you an additional 10% of that difference. If you purchase the item from futureshop.ca and there is no Future Shop in your area you can contact us at 1-800-663-2275 or by email at websupportcan@futureshop.com

If our own price is reduced in the last 30 days*:

Present us with a copy of our original invoice. We will refund you the difference between the purchase price and the current price.

* 14 days for computers, laptops, monitors, printers, camcorders, digital cameras, portable dvd players, radar detectors, projectors and air conditioners

Here are a few terms and conditions.

The advertised item must be for the same brand and model and the product must be new and factory sealed, and subject to a manufacturer's warranty applicable in Canada.

Advertised prices must be in Canadian dollars, and will be calculated as including all charges applicable for next day delivery to your home address.

The advertised item must be sold through an authorized dealer located in Canada. The terms and conditions of "Get it for less, guaranteed™" are subject to change without notice.

Our lowest price guarantee does not apply to advertising errors or misprints, special educational prices, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, OEM products, limited or minimum quantity or limited time offers, close-outs, liquidations, clearances, financing or other special offers.

If you are not completely satisfied, please talk to our store General Manager. If you need more help call 1-800-663-2275 for further assistance.

You can ask the Community Forum for advice. If you need assistance deciding what product to purchase or have a question about a product you already own, our community of experts should be able to provide you with an answer. Click here to register for the Community. If you don't want to join, click here and ask your question to our resident online Product Expert, Aaron. He'll try his best to find an answer for you, or you can choose to submit your request to the Community through him.

Ask an Expert is a place where you can ask all our community members, including Customers, Product Experts, Manufacturer Representatives and Future Shop Product Buyers to review and answer your questions directly on technology related subjects. There is also a large database of previously answered questions, to help you find the information you need.